Frequently Asked Questions (FAQ)

Thank you for your interest! At our company, we specialize in providing an exceptional online shopping experience. As an e-commerce business, we do not operate a physical store. However, our website offers a seamless platform where you can explore our wide range of products and make your purchases conveniently from the comfort of your own home. We are committed to delivering high-quality products directly to your doorstep, ensuring your utmost satisfaction with every order. Start browsing our online catalog today and discover the convenience of shopping with us!

Thank you for your interest in our website and the materials it contains. We would like to inform you that all aspects of our website, including web design, text, graphics, underlying source code, software, and other material, are protected by copyright with ALL RIGHTS RESERVED.

We understand that you may have a specific request to use our pictures, and we appreciate your consideration. As stated in our copyright policy, we do grant permission for individuals to electronically copy and print portions of our website for the sole purpose of placing an order with our company or utilizing our website as a shopping resource.

Additionally, we do allow the use of our pictures on another website, but solely for the purpose of selling products that have been purchased from our company. However, any other use of the materials on our website, including reproduction for purposes other than those mentioned above, modification, distribution, or republication, requires our prior written permission. It is important to note that unauthorized use of our materials is strictly prohibited.

We value the protection of our intellectual property and kindly request that you respect our copyright policy. If you have any further questions or would like to discuss your specific usage request, please feel free to contact us, and we will be happy to assist you further.

Thank you for your interest in our products and the possibility of receiving a catalog. Currently, we primarily operate through our website, offering a convenient and interactive platform for browsing and purchasing our items.

While we do not have a printed catalog available at this time, we appreciate your suggestion and understand the value of having a physical resource. We are actively considering the option of producing a catalog in the future to complement our online presence.

To stay updated on any future developments, including the potential release of a catalog, we encourage you to join our mailing list. By signing up for our mailing list, you will receive periodic updates, promotions, and announcements about our products and company news. In the event that a catalog becomes available, our mailing list subscribers will be among the first to be informed.

To subscribe to our mailing list, please navigate to the bottom of this page where you will find a link to our mailing list or newsletter signup. Simply enter your information there, and you will be added to our mailing list, ensuring that you stay informed about any exciting updates, including the possible release of a catalog.

We appreciate your interest in our offerings and your desire for a catalog. Your support is valuable to us, and we look forward to providing you with the best possible experience through our website and any future catalog that may become available. Should you have any further questions or require assistance, please do not hesitate to contact us.

Our business hours are:

Monday - Thursday 9am - 5pm EST
Friday 9am - 3pm EST

We are closed on weekends and holidays (although orders are sometimes picked on those days.)

Our shipping closes 2 hours earlier than our closing times. 

Please visit this page to see our most up to date Terms and Conditions

Due to credit card restrictions, we are only able to accept orders placed on the website. 

Right now, we are obligated by law to collect sales tax in New York and some other states.  If you are in one of those states, then you will see tax in the checkout process before your pay.

We do not collect taxes for International orders when they are placed. International customers might need to pay tax and tax related charges when the order enters their country. Please check with your local government.

We greatly appreciate your interest in supporting charitable causes. While we do not provide discounts to charities, we are committed to making a positive impact through our business practices. Each year, a portion of our profits is dedicated to charitable donations, allowing us to contribute to various causes.

By shopping with us, you indirectly contribute to these charitable efforts. Your support enables us to continue our commitment to giving back and making a difference in the world. We are grateful for your understanding and partnership in our mission to create a positive social impact.

We currently accept:

• Visa
• Mastercard
• American Express
• Discover
• Diner's Club
• Shop Pay
• Apple Pay
• Google Pay
• Meta Pay

The silver plating is genuine silver plated over alloy.  There is an anti-tarnish coating which protects the silver products from tarnishing.  Use, perfumes, hairsprays, storage and time can cause the anti-tarnish to wear down but even in that case they can be cleaned with any silver cleaner.  Plating has gotten to be so good that we almost never hear of issues.

Most of the products are made in China. Although, some are still made in the USA and other countries, the majority is made in China.

We only use the highest quality crystal. Our reputation is important to us. Until the year 2010, most of the product was using Swarovski Austrian Crystal. Today, the quality of crystal has improved greatly where there are many crystal companies making the same quality that we used before 2010. There are also lower qualities available, which we do not use. It is clear in our product that we are only using crystal of the highest quality. 

The jewelry is warrantied for manufacturing defects. If the jewelry is broken in another way (not a manufacturing defect), we can usually fix them without charge as well. If you have received a product with a problem, then please write on a return paper the following information:

1. Invoice Number.
2. Name on the invoice
3. Style number of the product with a problem.
4. What the problem is.
5. Let us know if the box delivered in perfect condition?
6. What you would like done.

Send it insured to:

ejools.com c/o RJC

2028 McDonald Avenue

Brooklyn, NY 11223 USA

We will take care of it for you. 

Returns

What is your return policy

Warranty

All items are lifetime warrantied for manufacturing defects for as long as you own the product.

Easy Returns

Time frame:

Items in their original condition and packaging are able to be returned within 25 days from receipt for a refund less a 15% re-stocking fee. If they come back later than the 25 days return period, there will be a 50% restocking fee. No returns past 60 days will be accepted. We do not refund freight

Condition:

Product that is returned other than in it's original condition, shows sign of wear or not in it's original packaging will be refunded less a 50% re-stocking fee. The packaging of the item, must not be torn, cut, written on or bent out of shape.

Defects:

A returned item due to manufacturer's defect, will be replaced if returned within 10 days of receipt, in it's original packaging and shows no sign of wear. Otherwise, it will be repaired at no charge. If a refund is requested for it, then the appropriate restocking charge fee will apply.

Non-refundable:

Sale items, special order items and components (such as stones, etc.) are not returnable.

Ship the return:

Just include a copy of the invoice and write a note on it of what you would like done and ship the package insured to the address below. We strongly recommend insuring any return and packing them well as we can not take responsibility, if we do not receive the return or if it comes in damaged. If a package is returned without instructions it will be treated as a request for refund.

Return address:

ejools c/o RJC

2028 McDonald Avenue

Brooklyn, NY 11223 

Shipping confirmations are usually emailed the same day that the order is placed unless it is a weekend or holiday. If you did not receive the shipping confirmation, then please check your junk or spam folder. Inside that email you will see the tracking number with a link to check the whereabouts of your package.

If you still need help, then please contact us and we will be happy to help!