ejools.com!
c/o National Crystal
2028 McDonald Avenue Brooklyn, NY 11223
Email: Adam at Ejools dot com
Welcome to ejools.com!
We want to make your shopping experience as pleasant as possible. We encourage your feedback and hope that we can serve your needs.
Ordering
Just click on a category that you are interested in. Then click on the pictured design that you like. Enter the quantity and requested information into the fields. Click the Add to Cart button. And either Continue shopping the way you just did, or click proceed to checkout.
If at anytime you want to checkout, just click on any product, then click on a View Cart button and you can begin checkout from there.
Claims
Any claim for shortage or error in style must be made within 5 days of receipt of the shipment.
Any claim for shipping refund on a late delivery must be made within 5 days of the delivery.
Any claim for non-receipt of a package must be made within 30 days of the order being placed.
Cancellations
Cancellations on any product already shipped will be treated as a return. Orders over $500, custom orders (orders for products in any other way than they are stocked) are not cancelable.
Order Changes
We are not able to change orders once they are placed. Sometimes, in an emergency case, we can do it; but it is never guaranteed. Due to our consolidated shipping, multiple pickups throughout the day and dependence on proper ordering, we can only guarantee to try to change the order (in an emergency instance.)
Payment
We accept Visa, Mastercard, Discover and American Express and More
***For International shipments, only the shipping costs are noted. Customs, duty and other import related charges if collected in your country would be the responsibility of the purchaser. If an international shipment is refused and the carrier demands duties to be paid, we will pay them and it will be charged to the customer in addition to a service/billing fee. If the courier service attempts delivery unsuccessfully, where the courier begins return to sender procedure then all costs will be the responsibility of the customer and if the product is received by us, then only the product value less it's appropriate restocking fee and less any extra costs incurred to our company (such as freight, duties and duty related fees) will be refunded.
****Any claims must be made within 3 days of receipt****
1 Year Warranty
If for any reason your tiara, crown, or other product purchased from ejools.com breaks, send it back for prompt repair or replacement. We will fix/replace it whether it is a manufacturing defect or broken for any other reason.
Return Policy
Refund - 30 day merchandise cost refund with a 15% restocking fee. The product must be brand new and in its packaging.
